Terms of Services

Welcome to Good-Buy.us! We’re a Texas-based small business with big personality. While our name might sound simple, we’re all about delivering unique, high-quality products with friendly service. If you’re not fully satisfied with your purchase, we’re here to help with a customer-friendly return and refund policy.

How to Report an Issue

If you have any problems with your order, please contact us and let us know what’s going on. Providing photos of the issue will help us determine if it can be resolved with an explanation or if there’s a genuine product defect that needs to be addressed.

Return Window & Conditions

Please reach out within 30 days of your purchase so we can assist you. If a replacement is necessary due to a confirmed defect, we will provide return instructions. Returned items must be:

• Unused and in the same condition as received
• In the original packaging
• Accompanied by proof of purchase (receipt or order confirmation)

Refund Process

Once we receive and inspect your return, we will notify you of approval or denial. Approved refunds will be issued to your original payment method. Processing time may vary depending on your payment provider’s policies.

Return Shipping

Customers are responsible for their own return shipping costs. Shipping charges are non-refundable.

Contact Us

For questions about returns, refunds, or our Terms of Service, please contact us or email us directly at info@good-buy.us.